Order fulfillment comprises various events taking place within a long process. It includes inventory, finding product, packaging up, picking up, and shipping it via registered medium.
For any customer who purchases online, would have definitely experienced the joy of receiving their order. For an eCommerce business, there is a process through which order passes before it's in the customer's hand. This process should remain seamless to successfully fulfill the customer's order.
Order fulfillment comprises various events taking place within a long process. It includes inventory, finding product, packaging up, picking up, and shipping it via registered medium. Different steps taking place while order fulfillment process can be elaborated as below:
Inventory management: The foremost thing is to have an ordered product in your inventory. There are two ways for business owners to manage inventory, first is keep stock in self inventory and second is pick the order up from the vendor if selling third party products.
Processing orders: eCommerce business can take help of courier services from companies who handle all of these things from picking up the order to dropping it to the customer's house. Obviously, there are a number of shipping services companies available.
Shipping orders: With in-house shipping, you need to take care of tags, partition orders as per the delivery areas, take care of delicate orders and safely ship to customers without misplacement.
Returning orders: If you have a return policy, then you also need to manage returning orders and refund the amount to that customer. Also need to manage and check if the returned product is damaged and it is in the same condition as was delivered.
With ERPly’s smart point of sale system, you can automate order management and fulfill orders seamlessly without any hassle. You can keep your shipping process uninterrupted with and pos system and integrate it with your existing eCommerce store.